Legal notice

Last updated: May 29, 2026

This website is operated by Theone d.o.o., trading as THEONE.

Business Information

Trading name: THEONE
Legal business name: Theone d.o.o.
Legal form: Limited liability company (d.o.o.)
Registered address: Radovanova ulica 18, 2000 Maribor, Slovenia
Company registration number: 37180606
VAT number: SI37180606
Business owner / authorised representative: Alenka Kolman
Website: promisetheone.com
Email: support@promisetheone.com
Telephone: +386 70 842 286

Contact and Complaints

For customer support, order, shipping, return, exchange, or payment questions, please contact:

support@promisetheone.com

When contacting us about an order, please include your order number, full name, and the email address used at checkout.

We aim to review customer questions and complaints promptly and fairly.

Website Policies

Your use of this website and any purchase from THEONE are also governed by our:

  • Terms of Service
  • Privacy Policy
  • Return & Refund Policy
  • Shipping Policy
  • any other policies displayed on our website or at checkout

Intellectual Property

Unless otherwise stated, the original content available on this website, including text, photographs, videos, graphics, packaging artwork, software, and other creative materials, is owned by or licensed to Theone d.o.o. and is protected to the extent permitted by applicable intellectual-property law.

THEONE names, logos, and other brand identifiers may not be used in a manner that is misleading, confusing, or infringes applicable trademark or other intellectual-property rights.

Accuracy of Information

We aim to keep the information on this website accurate and up to date. However, errors, omissions, pricing mistakes, stock changes, product updates, or technical issues may occur.

Where permitted by law, THEONE may correct errors, update information, cancel affected orders, or change website content.

Nothing in this Legal Notice limits or removes any mandatory consumer rights under applicable law.

Governing Law

This Legal Notice and your use of this website are governed by the laws of Slovenia.

If you are a consumer, you may also benefit from mandatory consumer-protection rights that apply in your country of residence.